Warranty
At Bathroom Surgeon, we take pride in delivering excellence.
This commitment includes ongoing research and development of our exclusive products used in our services.
Our epoxy grout, comes with a 25-year product warranty.
Silicone and Standard Wall Grout are both covered by a 24-month product warranty.
If you experience any issues following a Bathroom Surgeon service, please contact us at 0440 131 699
For additional details on statutory building warranties, please visit the following website: www.commerce.wa.gov.au
Privacy Policy
Bathroom Surgeon is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including by telephone and facsimile, by email, via our website www.bathroomsurgeon.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Bathroom Surgeon will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
219 The Strand, Bedford WA 6052 Australia
admin@bathroomsurgeon.com.au
0440131699
Terms & Conditions
Privacy Policy
1. Definitions
- “Act” refers to the applicable legislation governing privacy and consumer protection in the state where services are provided.
- “Authorised Person” means the individual or contractor designated by Bathroom Surgeon to carry out services.
- “Completion Date” means the date when Bathroom Surgeon completes the agreed-upon services.
- “Contract” includes the quotation, service agreement, and these terms and conditions.
- “Bathroom Surgeon” refers to Bathroom Surgeon Pty Ltd, including its subsidiaries, successors, and permitted assigns.
- “Owner” means the person or entity engaging Bathroom Surgeon, including their agents, representatives, and successors.
- “Parties” refers to Bathroom Surgeon and the Owner.
- “Quotation” refers to the documented service quote provided to the Owner.
- “Representative” means any individual acting on behalf of Bathroom Surgeon in connection with this agreement.
- “Site” refers to the location where Bathroom Surgeon will conduct work.
- “Work” refers to the services provided by Bathroom Surgeon under this agreement.
2. Quality of Work
2.1 All work performed by Bathroom Surgeon will comply with:
- The Building Code of Australia as required under relevant state legislation.
- Applicable standards and regulations as prescribed by Australian law.
- Any required permits, approvals, or development consents.
2.2 Bathroom Surgeon is not responsible for design flaws, specifications, or instructions provided by the Owner that do not comply with Clause 2.1.
3. Scope of Work
3.1 The quotation and service agreement define the scope of work. Any variations must be documented and agreed upon in writing.
3.2 The Owner must inform Bathroom Surgeon of any pre-existing issues that may affect the completion of the work, including previous repairs or external reports.
3.3 Bathroom Surgeon only provides visual inspections. The Owner is responsible for engaging a plumber or obtaining a structural report if necessary.
3.4 Tile and grout preparation may involve chemical treatments, which can alter tile appearance. The Owner acknowledges this possibility, and any changes will not be considered defects.
3.5 The work area must remain dry for at least 24 hours before and after the completion of services.
4. Plumbing and Painting
4.1 The quoted price does not cover plumbing services. The Owner is responsible for hiring a plumber for any related issues.
4.2 Bathroom Surgeon does not provide painting or decorative services.
5. Latent Defects & Structural Movement
5.1 Bathroom Surgeon is not liable for pre-existing defects or structural deterioration that become evident after service commencement.
5.2 If additional work is required due to latent defects, an updated quotation will be provided.
5.3 Bathroom Surgeon is not responsible for damages caused by structural movement after work completion.
6. Payment Terms
6.1 The Owner must pay in full upon completion of work unless otherwise agreed in writing.
6.2 Work is deemed complete when all specified tasks are finished, and the area is cleaned.
6.3 If payments are delayed, a 10% per annum interest rate may apply on outstanding balances.
7. Project Timelines
7.1 Bathroom Surgeon will complete the work within a reasonable timeframe.
7.2 Delays beyond Bathroom Surgeon’s control, such as weather, supply shortages, or unforeseen site issues, may result in schedule adjustments.
8. Variations
8.1 Changes to the agreed scope of work must be documented and approved in writing.
8.2 Additional work may result in an adjusted quotation.
9. Warranty & Liability
9.1 Bathroom Surgeon warrants that all work will be performed professionally and using quality materials.
9.2 Warranties cover workmanship but do not extend to:
- Pre-existing issues, structural movement, or Owner modifications.
- Damage from accidents, misuse, or external factors.
- Products not supplied by Bathroom Surgeon.
10. Access & Site Conditions
10.1 The Owner must provide necessary access for Bathroom Surgeon to complete the work.
10.2 If access is denied or the site is not prepared, additional charges may apply.
15. Consumer Rights
15.1 This agreement does not override Australian Consumer Law protections.
For further inquiries regarding this policy, please contact Bathroom Surgeon directly.
